RTAFlow RTAFlow

Terms of Service

Last updated: October 2026

1. Agreement

These Terms of Service ("Terms") are an agreement between you and RTAFlow LLC, a Utah limited liability company ("RTAFlow", "we", "us", "our"). They cover the RTAFlow web application at rtaflow.com, the Comp Capture Chrome extension, and the integrations we offer (together, the "Service"). These Terms are also the end-user license agreement for the Service.

By creating an account or using the Service, you agree to these Terms. If you use the Service for a business, you agree on behalf of that business and confirm you have the authority to do so. Our Privacy Policy explains how we handle data and is part of these Terms.

2. Accounts

  • The Service is for vehicle appraisers and their staff. You must be at least 18.
  • Keep your account information accurate and your password private.
  • You are responsible for activity under your account, including activity by any team members or assistants you invite.
  • Tell us right away at support@rtaflow.com if you think your account has been compromised.

3. Subscription and fees

Paid plans are billed in advance through our payment processor, Stripe. Unless your plan says otherwise, a subscription renews each billing period until you cancel. Cancellation takes effect at the end of the current period. Fees already paid are not refundable, except where the law requires it. We will give you at least 30 days' notice before a price change takes effect for your plan.

4. Your data and your customers

You keep ownership of everything you and your customers put into the Service: claim details, vehicle information, documents, photos, reports, and messages ("Your Content"). You give us permission to store, process, and display Your Content only as needed to run the Service for you, to keep it secure, and to support you.

When you use RTAFlow to work with your own customers (for example, sending intake links, engagement letters, findings, reports, or payment requests), you remain responsible for that relationship. You confirm that you have the right to upload your customers' information and to contact them through the Service. We handle your customers' data on your behalf, as described in our Privacy Policy.

5. Your professional work

RTAFlow is a workflow tool. It does not provide appraisal, legal, insurance, or tax advice. You are responsible for your valuations, opinions, reports, and the fees you charge, and for checking the figures and documents the Service produces before you rely on them or send them to anyone. We do not guarantee any outcome with an insurer, a court, or any other party.

6. Payments you collect from your customers

If you connect a payment or accounting service such as Square (or QuickBooks Online, once available), RTAFlow helps you create payment links, invoices, and payment records. The payment itself is handled by that provider under its own terms. RTAFlow never holds your funds and is not a party to the transaction between you and your customer. You are responsible for your provider account, its fees, refunds, chargebacks, and any taxes on what you collect.

7. Third-party services and integrations

Integrations are optional. When you connect one, you authorize RTAFlow to access the data in that account that the integration needs, and to act on your instructions there (for example, creating an invoice or reading whether it has been paid). Your use of each third-party service is also governed by that service's own terms.

You can disconnect an integration at any time from Settings. When you do, we ask the provider to revoke our access, delete our stored credentials, and stop syncing with it. Records already saved to your claims, such as payment amounts and dates, stay in RTAFlow as part of your claim history. Our Privacy Policy describes this in more detail.

Some features show data from third parties, such as vehicle listings used as comparables. That data is provided as-is, and we do not guarantee that it is accurate or complete.

8. License to use the software

While your account is in good standing, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Service, including the Chrome extension, for your business's own appraisal work. You may not:

  • copy, modify, resell, or sublicense the Service;
  • reverse engineer it, except where the law allows this despite this restriction;
  • share your login with people outside your account;
  • probe, scan, or test the Service's security, or interfere with its operation;
  • access the Service by automated means other than the features we provide; or
  • use the Service for anything unlawful, deceptive, or harmful.

You are responsible for following the terms of any website you capture with the Chrome extension.

9. Feedback

If you send us ideas or suggestions, we may use them without owing you anything.

10. Suspension and termination

You can stop using the Service and close your account at any time. We may suspend or close an account that breaks these Terms, goes unpaid, or puts the Service or other users at risk. Where we reasonably can, we will tell you first and give you a chance to fix the problem. If you need a copy of your data, ask us at support@rtaflow.com before closing your account. Sections 4 through 7 and 11 through 14 continue after your account ends.

11. Disclaimers

The Service is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not promise that the Service will be uninterrupted or error-free.

12. Limitation of liability

To the fullest extent the law allows, RTAFlow will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability for any claim relating to the Service is limited to the amount you paid us for the Service in the 12 months before the event giving rise to the claim.

13. Indemnity

You will defend and indemnify RTAFlow against third-party claims arising from Your Content, your dealings with your customers, or your violation of these Terms or the law.

14. Governing law

These Terms are governed by the laws of the State of Utah, without regard to its conflict-of-laws rules. Any dispute will be resolved in the state or federal courts located in Utah, and you and RTAFlow consent to their jurisdiction.

15. Changes to these Terms

We may update these Terms. If a change is material, we will notify you by email or in the app before it takes effect. If you keep using the Service after a change takes effect, you accept the updated Terms.

16. Contact

Questions about these Terms? Email us at support@rtaflow.com.

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